We hope you’re satisfied with your order. We understand that sometimes you would like a refund. As long as an item fits the requirements in this policy, we accept the return and give a refund in Australian dollars.
1. How to Return
Depending on the order status, the return process varies. Please follow the instructions below to return the order.
Order Placed
- Please send an email to admin@koenigmachinery.com.au
- At this point, we will try to cancel your order and give you a refund.
- Please don't open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process as we will need to wait for the bank to respond
Order Delivered
- Please send an email to admin@koenigmachinery.com.au.We will help you with your return process as soon as possible.
- The product must fit the Conditions of Return below. You will need to pay a service fee and the return shipping cost.
2. Conditions of Return
If the order has already delivered, a return must be made within 7 days from the date of delivery. You will need to provide the original invoice and pay a service fee for the refund.
| Package Status | Product Category | Service Fee |
|---|---|---|
| Unopened | Machine | 10% |
| Unopened | Accessory | 15% |
| Opened, Unused | Machine | 20% |
| Opened, Unused | Accessory | 20% |
| Opened, Unused | Materials | 30% |
- All products, packages, and materials must be intact.
- All packaging must be of original standard, and in near new condition. This refund will be at our discretion only.
- If a machine or accessory has been opened and used in anyway we are unable to return the item for change of mind.
- Filters and sprays purchased separately can't be returned.
- Any machine over 250KG are unable to be returned due to change or mind
- *Note: The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs. Exchanging a product after delivery is not allowed.
3. How Long Does it Take
- In order to process your return in a timely manner, please include the packing slip, the order number, and the customer's name in the package.
- If you return the order on your own, please contact customer support onAdmin@koenigmachinery.com.auand provide the tracking number so we can track the shipping progress.
- After we receive the returned product, it usually takes 3-5 business days for us to process the refund.
- We will examine the condition of the product and, once approved, send you a confirmation email. The bank will then handle the rest of the refund process.
- If you don't receive the refund for a long time after the confirmation email, please check with your bank.
- If you have made a charge bank with your bank, this will need to be resolved before any action is taken by Koenig Machinery.
4. Disclaimers
- Only approved returns requests are accepted.
- Koenig Machinery, at its sole discretion, reserves the right to refuse returns of any merchandise that does not meet the return requirements as outlined in the refund and return policy.
- Koenig Machinery reserves the right to pursue legal action for charge backs made against our refund or return policy.
- Koenig Machinery will only accept returns to the address provided to you in your return confirmation email.
- Koenig machinery will not accept any drop-off returns to subsidiary offices in Sydney or the Gold Coast. All returns must be mailed or dropped off at our main warehouse 55 Metrolink Court Campbellfield VIC 3061 Australia.
5. Got Questions?
Write us an email anytime via Admin@koenigmachinery.com.au