Our team is dedicated to your success, and we’re here to help you – for the life of your machine.
From the moment we help you select the machine that suits your needs, until your very last project we will be there to support you with any design or servicing needs.
On arrival, your new laser machine will be first set up and calibrated in our Melbourne factory prior to sensitive transport by our team, then on-site final set up. One of our technicians will first assemble and level the machine then conduct the fine adjustment of the laser system. During this set up time, different laser speeds and cutting powers will be calibrated for the different materials you plan to use now and into the future.
Throughout your time with your laser machine you will have access to a design consult and software technician at Koenig, for any questions or issues you have throughout the life of the product.