Privacy Policy & Disclaimers

Koenig Machinery and its subsidiary trade as names (trading names of Flux3DP, Xtool AU) is committed to the protection of the personal information of its customers and other persons who may have dealings with Koenig Machinery. Koenig Machinery observes the provisions of the Privacy Act and has put in place procedures and policies to ensure protection of your personal information.

Collection of your personal information

Koenig Machinery may generally collects information from you in-store, via phone, fax, email, website and postal order. The information collected includes:

• Your name
• Email address
• Phone and facsimile numbers
• Order details
• Billing and delivery addresses
• other incidental information required for ordering, payment and delivery of products ordered from Koenig Machinery

The information is collected for the purposes of responding to your queries, supplying you with requested information on products and the ordering and delivery of products to you. If you provide incomplete or inaccurate information, we may be unable to process your orders with Koenig Machinery or it may affect delivery of products to you.

If you consent (by way of registering for our Mailing List or accepting to receive Promotional Materials from Koenig Machinery when registering your online account) we may use your personal information to keep you informed about special offers, sales, events and new products offered by us or our suppliers. If you do not wish to receive this information, you may unsubscribe at anytime via the unsubscribe link from any emails received or by contacting our office on 03 9037 0826.

Disclosure of Personal Information

Koenig Machinery treats all information held about customers as strictly confidential. Information about customers is not sold, rented or traded for any purposes. Koenig Machinery does not disclose personal information to any overseas recipient and does not disclose information about you unless:

• the disclosure is required by law;
• the disclosure of the information is necessary to obtain legal or accounting advice to protect the company’s interests or your interests. Our solicitors and accountants are under an obligation to keep such information confidential;
• the disclosure is necessary for debt recovery functions
• disclosure is necessary to conduct appropriate checks for credit-worthiness and for fraud;
• disclosure is required to carry out our obligations to you, for example: to freight and transport companies such as Australia Post, StarTrack Express, FedEx Australia or Direct Freight in order to arrange delivery of products for you at your request;
• you have consented to our disclosing the information about you.

Security of Personal Information

Koenig Machinery is committed to ensuring that your personal information remains secure. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure. Koenig Machinery strives to ensure that all information it holds is up to date and accurate. We strongly encourage you to ensure that the shipping and account address details are correct prior to placing the order to ensure accurate details.

Access to information

Koenig Machinery will provide you with access to your personal information at any time. As long as we are assured that you are the same person requesting the information.

Use of our Website

Your Store Browser session is encrypted using a SSL certificate session. The Extended validation visually confirms the security statement with a green address bar in your browser URL.

Each Site Checkout Transaction passes through a highly secure online payment gateway. The payments gateway provider uses redundant, clustered, military grade protection. The organisation is PCI DSS compliant and is governed by a set of rules created by the PCI Security Standards Council.

For statistical purposes, we collect information about the use of the website, www.koenigmachinery.com.au. This includes information about the number of visits to the site, what pages were viewed, the length of each visit to the site and the previous website visited. No personal details are collected as part of the statistical information.

We use Cookies on our website for a number of reasons. First, we allow session cookies to be used when you visit our online content. This enables your device to move from page to page without having to log in repeatedly. These generally improve your browsing experience.

Secondly, we allow persistent (permanent) cookies to be used to better inform how the content your device visits may be presented to you. Persistent cookies can store your preferences for a particular site, so they will be remembered when the site is visited again.

Personal Information Complaints Handling

If you have a complaint about the way your personal information is handled. Please contact us directly or write to our Managing Director at 55 Metrolink CCT Campbellfield VIC 3061 Australia.

If you are not satisfied with our response to your complaint, then you may contact the Privacy Commissioner. Contact details for the Privacy Commissioner are available on the Privacy Commissioner’s website on Office of the Australian Information Commissioner (OAIC).