This Shipping Policy sets out how Koenig Machinery Pty Ltd (Koenig) dispatches, delivers and handles freight for all orders placed with Koenig, whether online, by phone, or in person. This policy should be read together with Koenig's Terms and Conditions of Sale, which govern risk, title and associated obligations.
1. Contact Details
For all shipping and delivery enquiries, please use the contact details below.
| General Enquiries | sales@koenigmachinery.com.au |
| Shipping & Delivery | admin@koenigmachinery.com.au |
| Technical Support | service@koenigmachinery.com.au |
| Main Warehouse | 55 Metrolink Circuit, Campbellfield VIC 3061 |
| Phone | (03) 9037 0826 |
2. Order Processing and Dispatch
Once your order is confirmed and payment is received, Koenig will process and dispatch your order as follows:
- Online orders for materials and accessories are generally processed and dispatched within 24–48 business hours from our main warehouse.
- Small Machines are generally processed and dispatched within 24–48 business hours from our main warehouse, subject to lead time and availability.
- Large Machinery, Special orders, custom-built machines and pre-orders: a Koenig representative will contact you directly to confirm lead time, dispatch schedule, and delivery logistics.
Order confirmations and tax invoices are issued electronically. If you have not received a confirmation, please check your spam or junk folder before contacting us.
3. Delivery
3.1 Standard Goods and Machinery
Deliveries are made during standard business hours (8:30am to 5:30pm), Monday to Friday, excluding public holidays. Koenig will use reasonable efforts to meet any agreed delivery date; however, delivery timeframes provided at the time of order are estimates only. Delays may occur during peak periods or due to factors outside the carrier's control.
When Goods are collected by our freight partner, Koenig will provide you with a tracking number via email. If you have not received tracking advice, please check your spam folder before contacting our office. Koenig is unable to provide tracking information beyond what is made available by the relevant freight carrier.
When Goods are available for pick-up from CLICK & COLLECT at the Main Warehouse. Koenig will advise your order is ready for pick-up via email. If you have not received your pick-up advice, please check your spam folder before contacting our office. Orders not collected within 21 days will be deemed abandoned. A $50 repicking fee will then apply, subject to product availability.
3.2 Large Machinery
For the purposes of this Shipping Policy, Large Machinery means:
- any individual item of goods where the total invoiced purchase price for that item (as a separate line item on the applicable invoice) exceeds $40,000 AUD, excluding GST, delivery, training, and installation costs. This definition is consistent with Koenig's Warranty Policy; and
- Linishing machines regardless of price.
For Large Machinery, a Koenig representative will contact you prior to dispatch to confirm delivery logistics. Custom-built fibre lasers and press brakes may be shipped directly from our overseas manufacturing facility to your premises, unless alternative arrangements have been confirmed with our service department.
Where Large Machinery is delivered in containerised form (typically 20-foot or 40-foot containers, which may weigh up to 36 tonnes), customers must ensure the following prior to delivery:
- The site is ready for unloading and placing; and complies with Koenig’s requirements and standards.
- Sufficient on-site storage capacity to accommodate the container for up to 10 days from the nominated delivery date.
Where a delivery cannot be completed at the agreed time due to the customer's failure to accept delivery or inadequate site facilities, all resulting storage, handling, and redelivery costs will be charged to the customer. In accordance with Koenig's Terms and Conditions of Sale, if delivery is delayed at the customer's request or due to the customer's failure to accept delivery for more than 7 days from the original delivery date, Koenig may issue a final invoice and require payment as if delivery had occurred.
3.3 Remote and Regional Areas
Due to the variable size and weight of Koenig's product range, delivery to some remote or regional areas of Australia and its territories may not be available or may incur additional charges. Where standard delivery is not possible to your location, Koenig will contact you to discuss alternative arrangements. Koenig reserves the right to cancel an order where delivery is not logistically or financially practicable, in which case any deposit or prepayment will be refunded less any reasonable costs incurred by Koenig, in accordance with the Terms and Conditions of Sale.
3.4 International Orders
International orders are available subject to prior arrangement. Please contact admin@koenigmachinery.com.au to discuss your requirements, including applicable shipping terms, duties, and warranty implications.
4. Delivery Fees
Delivery fees are calculated at checkout based on the size, weight, and destination of your order. You will be provided with a tracking number via email once your order has been collected by our freight partner. For Large Machinery and special orders, freight costs will be quoted separately by your Koenig representative.
5. Unloading and Site Access
Unless Koenig has expressly agreed in writing to provide either: Tailgate delivery; or Unloading, placing, installation and commissioning services as part of the contract, Koenig's delivery obligation is limited to delivering the goods at the agreed delivery address in a location reasonably accessible by the delivery vehicle. The customer is responsible for:
- Unloading the goods, moving and placing them to their intended location on site.
- Ensuring the delivery address is safe, accessible, and equipped with appropriate personnel and equipment to receive and handle the goods.
- Complying with all applicable workplace health and safety requirements in connection with the receipt and handling of the goods.
Where Koenig has agreed in writing to provide Tailgate delivery, Koenig will be responsible for unloading the goods off the delivery vehicle to the nearest safe ground-level point. The customer remains responsible for moving and placing the goods, as well as ensuring a suitable unloading location (Steep or uneven driveways may prevent unloading).
Where Koenig has agreed in writing to provide unloading, placing, installation and commissioning services, Koenig will be responsible for unloading and placing the goods in accordance with the agreed scope. The customer remains responsible for ensuring the site is ready and compliant with Koenig's site preparation requirements prior to the scheduled unloading and placing date.
6. Inspection on Delivery
Customers must inspect all goods upon delivery. Any shortage or visible damage must be reported to Koenig in writing within 3 business days of delivery by emailing admin@koenigmachinery.com.au with details and supporting photographs where possible.
Subject to the above, the customer is deemed to have accepted the goods as being in conformity with the order and free from apparent damage or defect upon delivery. Claims for transit damage notified after this period may not be accepted.
7. Transit Insurance
Koenig maintains marine transit insurance covering all goods in transit, including goods imported from overseas manufacturing facilities and goods dispatched domestically to customers. This insurance applies from the point of dispatch until the goods are delivered to the nominated delivery address.
In accordance with Koenig's Terms and Conditions of Sale, risk in the goods passes to the customer upon delivery. Prior to that point, because risk has not yet passed, Koenig holds and maintains transit insurance as a matter of course. Customers have no exposure for loss or damage to goods while they remain in transit.
Once delivery has occurred, risk passes to the customer. Customers who require insurance coverage for goods after delivery (for example, for storage, on-site use, or relocation) should arrange their own appropriate insurance. If you have questions about transit insurance or delivery risk, please contact admin@koenigmachinery.com.au.
8. Delays and Force Majeure
Koenig will not be liable for any failure or delay in delivery caused by circumstances beyond its reasonable control, including but not limited to acts of God, fire, flood, pandemic, industrial disputes, supply chain disruptions, port or customs delays, carrier failures, or government restrictions. In such circumstances, Koenig will contact you as soon as reasonably practicable and will work with you to arrange an alternative delivery date or, where applicable, a refund in accordance with the Terms and Conditions of Sale.
9. Australian Consumer Law
Nothing in this Shipping Policy limits any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable legislation. If goods are lost or damaged in circumstances that give rise to statutory rights, Koenig will honour its obligations under the ACL.