FAQs

: At Koenig Machinery we pride ourselves on the quality of our after sales service and support. We are here to see you succeed and help you along the way, whether it is a service call you need or a quick chat to help you find the right settings for your material, we are here to support you. With ongoing free phone and email support for the life of your machine
: We have several finance options that we can offer, and we are happy to work with your existing financial brokers. Give us a call today for more information and pricing options.
: Contact Us with your postcode and we will be able to give you an accurate quote for shipping and installation at your premises. Installation by one of our highly trained technicians is recommended, however if you are in a rural area and want to look at setting up the machine yourself you can do this as well, we have videos and guides to help you through the installation process.
: Depending on your location and whether you are having your laser cutting machine installed, your laser machine will either be delivery by a Koenig Technician or shipped to you in a crate box by our experiences shipping partners. If you have concerns about the access to your premises or shipping process please Contact Us to discuss.
: You can set up your Koenig laser machine yourself, following our easy user manual and video guides. Alternatively, we offer machine installation by one of our experienced laser technicians, where we will set up your machine then train you on the machine service and software in less than half a day. You’ll be set-up and ready to get cutting straight away!
: You can set up your Koenig laser machine yourself, following our easy user manual and video guides. Alternatively, we offer machine installation by one of our experienced laser technicians, where we will set up your machine then train you on the machine service and software in less than half a day. You’ll be set-up and ready to get cutting straight away!
: With our new in-line beam combiner feature, mirror alignment is a breeze. The in-line beam combiner provides a red LED light, perfectly aligned to the laser beam, showing you a red dot at each mirror position for accurate and fast alignment. If this sounds difficult don’t worry. Talk to us today about installation from one of our laser technicians or our easy to follow video instructions.
: Our CO2 laser machines are designed will protective acrylic glass. Your eyes will be protected from the dangerous wavelength of the laser beam. It is however advisable not to stare directly at the laser beam. The Koenig lasers also have an interlocking sensor in the lid to automatically stop the laser machine if the lid is opened.
: Have a look at our shop! We sell a range or standard, pastel, glitter and pearl acrylics, plywood, bamboo and consumables such as application tape, double sided tape, cermark for metal marking and much more. Check it out here
: Have a look at our shop! We sell a range or standard, pastel, glitter and pearl acrylics, plywood, bamboo and consumables such as application tape, double sided tape, cermark for metal marking and much more. Check it out here
: No you do not need CO2 gas. The machine comes with a water chiller, compressor and fan for extraction, everything you need to get started. The only CO2 machine requiring gas are the metal and non-metal machines, where Oxygen (O2) gas is required for cutting metal
: High pressure Oxygen allows for metal to be cut with a clean edge finish. Without oxygen during the metal cutting process there would be a rough edge cut.
: For small bottles you may purchase oxygen from your local Hardware shop. For large bottles and regular cutting applications, speak to our friends at BOC.
: You can cut any acrylic colour, opaque or clear with a CO2 laser machine. You will also be able to use the same cutting parameters no matter what the colour.
: Diode lasers are often used in small hobby machines. Diode laser machine will not cut clear acrylic and they will also require different settings for every colour. CO2 laser machine will cut any colour acrylic, clear or opaque and are generally more user-friendly with finer etching detail and faster cutting capability.
: You can cut acrylic, ABS, other plastic, plywood, solid wood, bamboo, mdf, foam, leather, card, cardboard, paper, fabric, felt etc. You can etch or engrave all of the materials listed above as well as glass, mild and stainless steel using a metal marking agent.
: You should not cut PVC or PC plastic materials. These materials give off noxious or dangerous gasses. You should also check any foam that you plan to cut and make sure that is does not contain these materials. Some plywood can contain glue or resin that is not safe to laser cut. It is recommended that you purchase plywood from a local reputable supplier. For our range of plywood please see our shop.
: Some plywood can contain glue or resin that is not safe to laser cut. It is recommended that you purchase plywood from a local reputable supplier. For our range of plywood please see our shop.
: For our range of plywood please see our Shop.
: You can easily cut puzzles with you CO2 laser machine. You can download a range of free puzzle vector (cut) files, or deign your own intricate puzzle pattern. You can print an image onto card or transfer onto plywood/mdf then cut out your puzzle with the laser in no time! For a high-end finish, try etching you photo onto wood before cutting your puzzle design.
: Etching can be done 2 ways, vector etching or image etching. If you etch an jpeg, bmp or png image file, the laser will etch a series of dots, denser in the darker areas. For a vector etch you can assign layers with different power settings to allow some areas to etch deeper or shallower than others.
: The etching depth is dependent on the power and speed settings you are using. You can cut as deep as you can cut, if the power is high and the speed in low, however generally most engraving would be less than 1mm deep.
: Yes, You can etch glass with a CO2 laser machine. If you are looking to etch wine glasses, bottles etc. you will need to purchase a rotary device to allow the glass to turn while the machine is etching.
: With a CO2 laser machine, you can mark metal with the assistance of a chemical marking agent such as Cermark. See our shop to purchase Cermark and for additional product information.
: CO2 machines allow cutting of all non-metals such as acrylic, plywood, mdf, leather etc. Our metal and non-metal CO2 machines also allow for thin mild and stainless steel only. Fiber laser machine allow for cutting of a range of metals, mild, stainless, stainless steel, aluminium, brass etc. But cannot be used for cutting non-metal materials
: The rotary device allows a cylindrical item to be turned. The laser head will move from side to side as the cylindrical item is rotated, allowing the etch or engraving to be applied to the curved surface. See our wheel and chuck rotary devices on our accessories page.
: With a 40W machine you can cut up to 6mm acrylic/wood, with an 80W 12mm acrylic/ 10mm wood, with a 100W 15mm acrylic / 12mm wood, with a 150W, 20mm acrylic / 18mm wood and with a 260W, 30mm acrylic / 25mm wood.The thickness of other materials (such a foams) you can cut will depend on the power of the machine, what you are cutting and what the z travel (up and down table travel) of your machine is. For more information specific to your machine please Contact Us to discuss.
: With a 150W metal and non-metal machine you can cut up to 1.5mm mild steel and 1mm stainless steel. With the 260W machine you can cut up to
: Yes you can cut foam, but it is worth checking what the material is made of so that you can be sure that it is safe to cut. For example foam made from PVC material is not safe to cut.
: Yes you can etch photos with our CO2 machine. If you plan to etch photos it is recommended to have a machine with a shorter focal length lens available in our standard non-metal range.
: We have a 1 year service and 1 year machine warranty on our CO2 machines. If you are looking for an extended warranty, please discuss with your Koenig Machinery sales representative.
: We can offer an extended parts warranty for an additional cost, this will be calculated in relation to the machine that you are purchasing. If you are after an extended service warranty this would be calculated depending on your location. Please discuss with your Koenig Machinery sales representative.
: Yes we work with leasing finance partners to help find the best leasing option for you. Please contact us to discuss these leasing options.
: Yes you can finance the machine though our finance partners or through your own finance company.It is recommended with finance to have a company which has been running with ABC or CAN for at least 2 years.If you are not sure if this will be an option for you, Contact Us and we can discuss your finance or leasing options.

FAQs

FAQs

CO2 laser FAQs