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Technical Support

Our dedicated team of experts is here to provide you with timely, reliable, and comprehensive support. Whether you're troubleshooting issues, seeking guidance, or looking for technical documentation, we've got you covered.

Resources

Your one-stop knowledge hub packed with valuable information, articles, troubleshooting guides, software, videos, and tools. Whether you're seeking in-depth insights, helpful tips, or downloadable assets, this page is your gateway to a wealth of resources.

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Shipping

We are committed to delivering your products to your premises as safely as possible. Our service delivers Australia-wide and is dedicated to meeting a variety of shipping needs.

Shipping is calculated based on your location and the weight of the item/s you have chosen to purchase.

Shipping is calculated at checkout, machines are shipped by standard feight. In regards to larger Fiber lasers a member of the Koenig Machinery Service team will contact you to arrange shipping logistics. 

Laser Materials

Standard Click and Collect:

We can have your orders processed for next day pick up.

Express Click and Collect:

If ordered before llam, we will have your materials ready that day for pickup.

Opt for click and collect at checkout.

Secure Payment

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

We accept payments with:

Visa, MasterCard, American Express, Paypal, and more.

Returns

If your material is faulty or damaged upon arrival please contact us directly. We will either organize a refund or ship you a replacement.

If it’s determined that the material was damaged on your behalf, you will not qualify for a refund or replacement.

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FAQs

Visit our FAQs page to find answers to common questions.

Customer Support

We are available Monday to Friday.
Call us on (03) 9037 0826

Contact

Want to get in touch with our teams? Visit our contact page to send us a message.